The Customer Services Department handles trade and direct orders and is divided into teams, allowing staff to become experts in the needs of their speciality, whether that is the UK book trade, overseas trade sales, direct sales to individuals, schools or other institutions, periodical subscriptions, or a particular niche such as Christian publishing.
Booksellers can take advantage of our FREE online customer enquiry and ordering service via PubEasy.com. You can check titles, prices and availability, place orders and check the status of your orders and backorders 7 days a week.
The Trade Department are responsible for all orders and enquiries received from retail customers holding a credit account with Marston. Committed to providing a fast and efficient service, our staff are trained to deal with customer requirements world-wide.
Assistant Customer Services & Trade Manager
Tel : +44 (0) 1235 465630
The department has a territorial split between the UK and Export markets, contact details are as follows:
UK Trade Team Leader
Tel: +44 (0) 1235 465516
Tel : +44 (0) 1235 465542
Tel : +44 (0) 1235 465525
Export Department Team Leader
Tel : + 44 (0) 1235 465527
Tel: +44 (0) 1235 465687
To increase the efficiency of our service, if you know your account number and the ISBN of the title you wish to order, please have these ready when you call.
Trade returns are accepted only when received in accordance with the Marston Returns Policy. All returns must be pre-authorised and received back at our warehouse in re-saleable condition. The original invoice should be no earlier than 3 months and no greater than 12 months old. Click here to see a full copy of our Returns Policy.
Email enquiries to: firstname.lastname@example.org
Christian Team Contact Information:
Tel: +44 (0) 1235 465579
Fax: +44 (0) 1235 465518
Assistant Trade Customer Service Manager
Tel: 01235 465520
If you are interested in opening an account with us, or have any queries with regard to the status of an existing account, please contact the appropriate member of our Credit Control Department:
UK Credit Manager
Tel : +44 (0) 1235 465589
Export Credit Manager
Tel : +44 (0) 1235 465590
Credit application forms are available on request.
Direct Sales Department:
All titles distributed through Marston can be purchased through good bookshops, but they can also be ordered directly from Marston’s Direct Sales department. This section handles the requirements of orders from individuals, institutions and other non-retail. Payment must be included with all orders and postage added at the following rates:
|Despatch method||Costs||Delivery time|
|UK Yodel||£2.75 + 50p per book thereafter||5-7 Days|
|Europe Priority Mail||£4.00 per book for up to 5 books
£3.00 per book for orders of more than 5 books
|Rest of World Priority Mail||£8.00 per book for up to 5 books
£5.00 per book for orders of more than 5 books
Direct Sales Contact Information:
Tel: +44 (0) 1235 465577
Fax: +44 (0) 1235 465556
Periodical Subscriptions Department
Tel: +44 (0) 1235 465537
Tel: +44 (0) 1235 465574
Fax: +44 (0) 1235 465556
Email enquiries to: email@example.com