M Marston Book Services Ltd official logo Distribution, fulfilment and print solutions


Reception with secretary




Marston's DirectorsMarston



Lady working at deskCustomer







Dried flowers








Warehouse shelving




Photo of subscriptions department at work




False colour photo montage of Bible.




Photo of digital printer.




Books on shelf.




Photo of Marston's Milton Park Office.




Close up photo of a phone.



Lady working at desk.

Customer Services


The Customer Services Department handles trade and direct orders and is divided into teams, allowing staff to become experts in the needs of their speciality, whether that is the UK book trade, overseas trade sales, direct sales to individuals, schools or other institutions, periodical subscriptions, or a particular niche such as Christian publishing.


PubEasy.com logoPubEasy.com

Booksellers can take advantage of our FREE online customer enquiry and ordering service via PubEasy.com.  You can check titles, prices and availability, place orders and check the status of your orders and backorders 7 days a week.


For further information, visit the PubEasy web site: www.pubeasy.com or contact PubEasy at Marston by email: pubeasy.enquiry@marston.co.uk.



Trade Department


The Trade Department are responsible for all orders and enquiries received from retail customers holding a credit account with Marston. Committed to providing a fast and efficient service, our staff are trained to deal with customer requirements world-wide.


Donna Green                                        

Assistant Customer Services & Trade Manager                                    


Tel : +44 (0) 1235 465630                      


The department has a territorial split between the UK and Export markets, contact details are as follows :


UK Contacts


Diane Sprules

Tel: +44 (0) 1235 465524

Katie Hart

Tel : +44 (0) 1235 465542

Fax  :           +44 (0) 1235 465555

Orders  :      trade.orders@marston.co.uk

Enquiries  :  trade.enquiry@marston.co.uk


Export Contacts


Sue Wigley    

Export Department Team Leader

Tel : + 44 (0) 1235 465527

Ellen Boxall

Tel: +44 (0) 1235 465687

Afghanistan, Albania, Argentina, Austria, Bangladesh, Brazil, Budapest, Canada, Caribbean, Chile, China (not Taiwan), Croatia, Czech Republic, Denmark, Ethiopia, Estonia, Finland, France, Germany, Gibraltar, Hungary, Iceland, India and Sri Lanka, Mexico, Moscow, New Zealand, Norway, Poland, Pakistan, Romania, Saudi Arabia, Scandinavia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United States of America, West Indies, Yugoslavia


Cassy Green

Tel: +44 (0) 1235 465516

Africa/ South Africa, Australia, Asia, Belgium, Botswana, Brussels, Cyprus, Egypt, Fiji, Greece, Holland, Hong Kong, Indonesia, Iran, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Korea, Kuala Lumpar, Kuwait, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Mauritius, Morocco, Namibia, Netherlands, Nigeria, Phillipines, Portugal, Singapore, Taiwan, Thailand, Vietnam


Email trade orders to: trade.orders@marston.co.uk


Email trade enquiries to: trade.enq@marston.co.uk


Fax  :  + 44 (0) 1235 465555


To increase the efficiency of our service, if you know your account number and the ISBN of the title you wish to order, please have these ready when you call.



Trade Returns


Are accepted only when received in accordance with the Marston Returns Policy.  All returns must be pre-authorised and received back at our warehouse in re-saleable condition. The original invoice should be no earlier than 3 months and no greater than 12 months old.  Click here to see a full copy of our Returns Policy.


Email enquiries to: returns@marston.co.uk



Christian Team Contact Information:


Tel: +44 (0) 1235 465579

Fax: +44 (0) 1235 465518

Email: Christian.orders@marston.co.uk



Credit Control


If you are interested in opening an account with us or have any queries with regard to the status of an existing account please contact the appropriate member of our Credit Control Department :-


Nicola Hutton

UK Credit Manager

Tel : +44 (0) 1235 465589

Export Credit Manager

Tel : +44 (0) 1235 465590



Credit application forms are available on request.



Direct Sales Department:


All titles distributed through Marston can be purchased through good bookshops, but they can also be ordered directly from Marston's Direct Sales department. This section handles the requirements of orders from individuals, institutions and other non-retail. Payment must be included with all orders and postage added at the rates click here :-


Sarah Knapton                                                                                  

Subscriptions Manager - Direct Sales & Subscriptions        

Tel : +44 (0) 1235 465547                                        




Email orders to: direct.orders@marston.co.uk


Email enquiries to: direct.enq@marston.co.uk



Periodical Subscriptions Department


Sarah Knapton                                                                                  

Subscriptions Manager - Direct Sales & Subscriptions        

Tel : +44 (0) 1235 465547                                        


Teresa Carter

Periodical Subscriptions

Tel: +44 (0) 1235 465537

teresa.carter@marston.co.uk   or



Inspection Department


Email enquiries to: inspections@marston.co.uk



Copyright Marston Book Services 2015