Customer Service

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At Marston Digital customer service is not just one aspect of our business but is the driving force behind ALL our activities. In many organisations, customer service only comes into effect when dealing with complaints; at Marston Digital our exceptional service levels are manifest from the first moment of contact.

In the first instance we believe that the commitment to service should be prevalent at all levels in the Company and operate a vigorous training programme for all staff. Communication is key and we are constantly developing and improving communication channels both internally and externally.

Founded as a consultancy firm, Marston Digital has maintained its ‘best advice’ policy and staff are present at all times to give free and impartial advice to existing and potential clients. This may vary from suggestions on paper type and fonts through step-by-step instructions on sending electronic files to advice on presentation styles for corporate literature. Whatever the question, we will advise on the best choices for the individual client.

Another key aspect of Marston Digital’s service guarantee is speed of delivery. Whether it be production of leaflets, publishing of electronic product or customer mailings, we offer a fast and efficient service at all times. With 98% of our customers placing repeat orders with us over the past twelve months, we believe that our client-driven service philosophy is the key to this success. We also understand that this is an on-going process and are constantly improving this service through training and regular communication with our customers.