Deliveries

Marston’s warehouse is open 24 hours a day, 5 days a week and embraces the very latest technology in design, equipment, automation and supporting systems.  Deliveries are usually made door-to-door, unless the client has a shipper we are required to use, and we prepare all customs, export and other documentation, where necessary.  We are always pleased to provide carriage logistics advice to publishers about the most efficient and cost-effective ways of arranging deliveries.

 

Hotlines

Hotlines operate at key times of the year, such as back-to-school in September, and at Christmas.  When hotlines are in operation, we guarantee to ship same day all orders received by 12 noon.

 

Warehouse Management System

Marston operates a sophisticated Oracle-based warehouse management system from retail industry leader TOREX.  With full interface to Vista, the system allows us to maximise control, efficiency and flexibility at all stages of the warehouse pick, pack and despatch process.

 

Our perpetual inventory system means we always have accurate records of what stock is on hand and can alert publishers in time to make new stock available.  We can also track and report to customers about the exact status of their order.

 

Returns

We act on behalf of our clients to help keep returns levels low, whilst also ensuring that trade accounts are treated fairly and credited efficiently and in compliance with industry standard principles.

 

Key Warehouse Contacts:

Operations Manager: Peter James

peter.james@marston.co.uk, Tel: 01235 465622

 

Warehouse Manager: Tony Whymark

tony.whymark@marston.co.uk, Tel: 01235 465620