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Distribution, fulfilment and print solutions |
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Customer Services
The Customer Services Department handles trade and direct orders and is divided into teams, allowing staff to become experts in the needs of their speciality, whether that is the UK book trade, overseas trade sales, direct sales to individuals, schools or other institutions, periodical subscriptions, or a particular niche such as Christian publishing.
Booksellers can take advantage of our FREE online customer enquiry and ordering service via PubEasy.com. You can check titles, prices and availability, place orders and check the status of your orders and backorders 7 days a week.
For further information, visit the PubEasy web site: www.pubeasy.com or contact PubEasy at Marston by email: pubeasy.enquiry@marston.co.uk.
Trade Department
The Trade Department are responsible for all orders and enquiries received from retail customers holding a credit account with Marston. Committed to providing a fast and efficient service, our staff are trained to deal with customer requirements world-wide.
Donna Green Assistant Customer Services & Trade Manager
Tel : +44 (0) 1235 465630 Trade Assistant Manager Tel: +44 (0) 1235 465520
The department has a territorial split between the UK and Export markets, contact details are as follows :
UK Contacts
Delia Kent Team Leader Tel: +44 (0) 1235 465522 Diane Sprules Tel: +44 (0) 1235 465524 Charlotte Debenham Tel: +44 (0) 1235 465525 Fax : +44 (0) 1235 465555 Orders : trade.orders@marston.co.uk Export Contacts
Sue Wigley Export Department Team Leader Tel : + 44 (0) 1235 465527 Judy Robinson Tel: +44 (0) 1235 465687 Cassy Green Tel : + 44 (0) 1235 465516
Africa/ South Africa, Australia, Asia, Belgium, Botswana, Brussels, Cyprus, Egypt, Fiji, Greece, Holland, Hong Kong, Indonesia, Iran, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Korea, Kuala Lumpar, Kuwait, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Mauritius, Morocco, Namibia, Netherlands, Nigeria, Phillipines, Portugal, Singapore, Taiwan, Thailand, Vietnam
Julie Scarrott Tel : + 44 (0) 1235 465517
Afghanistan, Albania, Argentina, Austria, Bangladesh, Brazil, Budapest, Canada, Caribbean, Chile, China (not Taiwan), Croatia, Czech Republic, Denmark, Ethiopia, Estonia, Finland, France, Germany, Gibraltar, Hungary, Iceland, India and Sri Lanka, Mexico, Moscow, New Zealand, Norway, Poland, Pakistan, Romania, Saudi Arabia, Scandinavia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United States of America, West Indies, Yugoslavia
Email trade orders to: trade.order@marston.co.uk
Email trade enquiries to: trade.enq@marston.co.uk
Fax : + 44 (0) 1235 465555
To increase the efficiency of our service, if you know your account number and the ISBN of the title you wish to order, please have these ready when you call.
Trade Returns
Are accepted only when received in accordance with the Marston Returns Policy. All returns must be pre-authorised and received back at our warehouse in re-saleable condition. The original invoice should be no earlier than 3 months and no greater than 12 months old. Click here to see a full copy of our Returns Policy.
Email enquiries to: returns@marston.co.uk
Christian Team Contact Information:
Tel: +44 (0) 1235 465579 Fax: +44 (0) 1235 465518 Email: Christian.orders@marston.co.uk
Credit Control
If you are interested in opening an account with us or have any queries with regard to the status of an existing account please contact the appropriate member of our Credit Control Department :-
Wendy Myers UK Credit Manager Tel : +44 (0) 1235 465589 Export Credit Manager Tel : +44 (0) 1235 465590
Credit application forms are available on request.
Direct Sales Department:
All titles distributed through Marston can be purchased through good bookshops, but they can also be ordered directly from Marston's Direct Sales department. This section handles the requirements of orders from individuals, institutions and other non-retail. Payment must be included with all orders and postage added at the rates click here :-
Sarah Knapton Assistant Manager - Direct Sales & Subscriptions Tel : +44 (0) 1235 465547 Team Leader Tel: +44 (0) 1235 465540
Email orders to: direct.order@marston.co.uk
Email enquiries to: direct.enq@marston.co.uk
Periodical Subscriptions Department
Sarah Knapton Assistant Manager - Direct Sales & Subscriptions Tel : +44 (0) 1235 465547
Teresa Carter Periodical Subscriptions Tel: +44 (0) 1235 465537 teresa.carter@marston.co.uk or
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