The Client Service Department is the most important point of contact for all client publishers.  It is responsible for ensuring that the highest quality service is provided, giving advice and support, and controlling all throughput to the warehouse.  Developing strong working and personal relationships built on confidence and confidentiality, is paramount.

 

New Clients

Every new client is fully supported to ensure a smooth transition into Marston, from transfer of stock, to IT systems running effectively, making sure that reps, special prices, market restrictions, dues and discount codes are in place.

 

Goods In

All deliveries are booked in advance by Client Services and confirmed to publishers on receipt. 

 

OTO (only to order) stock

Marston is one of the few distributors to offer an OTO system for publishers.  Rather than holding slow-moving stock at Marston, we can generate a regular order of backorders so overseas publishers can send stock as needed to fill specific orders.

 

Title Maintenance and Client Reports

The Client Service Department ensures that all title creation and maintenance is accurate, clear and up-to-date, and that clients receive their daily, weekly, and monthly reports.

 

Client Services Manager: Monica Harding

monica.harding@marston.co.uk, Tel: 01235 465604